|
RETURN POLICY
Return
of major items - including but not limited to all pouches,
backpacks and production bags: All major equipment sales
are final with exception of defective merchandise.
Defective merchandise is eligible for exchange within
15 days from date of receipt/delivery. If item is found
to be defective, customer will receive a direct exchange,
suitable replacement (if item has become discontinued
or unavailable), a repair, or in-house credit solely
at the discretion of CineBags.
There are no refunds issued on any equipment items.
Please note that the following items are not returnable
or refundable for any reason: Shipping and handling
charges, clothing, pouches.
A minimum restocking fee of 20% will be imposed on all
non-defective merchandise.
There
is no restocking fee on the return of defective merchandise
as CineBags determines. CineBags reserves the right
to charge additional restocking fees for merchandise
returned in less than acceptable condition.-
A
Return Merchandise Authorization (RMA) number must be
obtained from CineBags prior to returning any merchandise.
Any product returned to CineBags without an RMA number
will be returned to the customer at the customer's expense
and no credit will be issued. RMA numbers are valid
for a period of 30 days only. Merchandise received beyond
the 30 day period will not be credited and will only
be returned to the customer at the customer's expense.
All returns must be shipped freight prepaid with the
RMA number displayed on the outside of the shipping
box along with the number of boxes being shipped back
(i.e. 1 of 6, 2 of 6, etc.). CineBags WILL NOT ISSUE
CALL TAGS FOR ANY REASON WHATSOEVER UNLESS WE MADE A
MISTAKE ON YOUR ORDER. For your own protection, we suggest
shipping all returns fully insured and via traceable
carrier. We will not be held responsible for items damaged
or lost in transit to us.
- All returns will be credited based on the price paid
on the invoice, or current selling price, whichever
is lower, less any restocking fees.
- All returns must include a copy of your invoice, and
a letter explaining the reason for return.
- All non-defective returns must be in new, re-sellable
condition with all original unmarked packaging, accessories,
manuals and unmarked warranty cards. Items showing signs
of misuse or abuse will not be accepted for credit.
Please do not write or place labels on the original
box unless received that way.
- CineBags reserves the right to have defective merchandise
exchanged for replacement or repair.
- Please allow up to 14 business days for CineBags to
process and credit your return. Actual time for credit
to appear on bank card will vary from bank to bank.
|
